Return, Refund & Damaged Items Policy

At Lolane, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return, refund, and damaged items policy below.

Returns

We accept returns only if the product is:

• Unused and unopened
• In its original packaging
• In the same condition as received
• Not damaged by the customer after delivery

To be eligible for a return, you must request a return within 7 days of receiving your order.

Important: Products that have been opened, used, tested, or have broken seals are not eligible for return or exchange.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Your refund will be processed within 5–10 business days
• Refunds will be issued through the original payment method whenever possible

Shipping charges are non-refundable unless the return is due to our error or a damaged/incorrect product.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your claim, please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging and shipping label

After verification, we will arrange a replacement or refund at no additional cost.

Non-Returnable Items

The following items cannot be returned or refunded:

• Opened or used products
• Products with broken seals or missing packaging
• Items damaged due to misuse or improper handling
• Products purchased during clearance or final sale promotions (unless damaged or incorrect)

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received was damaged
• The wrong product was shipped
• The product has a manufacturing defect

Contact Us

If you have any questions regarding returns, refunds, or damaged items, please contact our customer support team:

Email: lolane.pk@outlook.com
Phone: 0333 0565263

We are committed to resolving issues quickly and ensuring a smooth shopping experience for our customers.